Suppaify AI – Smart Ticketing Automation

Suppaify AI – Smarter Ticketing with Artificial Intelligence

Empower your helpdesk with AI-powered automation. Suppaify AI can answer tickets automatically, assist agents with summaries and suggested replies, and grow smarter with your knowledge base.

AI-Powered Automatic Replies

With Suppaify AI, tickets can be answered instantly without human intervention. The AI reads the content of each request, analyzes it, and provides accurate, professional replies in seconds. This ensures your clients always get a quick response, even outside of business hours.

24/7 Availability

AI never sleeps. Your clients receive replies around the clock, increasing satisfaction and reducing waiting times.

Consistent Quality

Ensure that every answer follows your tone and brand voice with AI-controlled communication.

Boost Agent Productivity

Suppaify AI isn’t here to replace your agents—it’s here to empower them. Agents can generate instant summaries of conversations, reducing the time spent scrolling through long threads. They also receive AI-suggested replies that they can send or customize with one click.

Ticket Summaries

Condense long conversations into short, easy-to-digest overviews, so agents can act faster.

Smart Reply Suggestions

AI proposes relevant responses tailored to the ticket content, saving valuable time for your team.

Build a Powerful AI Knowledge Base

The more knowledge you provide, the smarter your AI becomes. Suppaify gives you multiple ways to enrich its knowledge base—from uploading FAQs to importing entire websites. This means your AI learns your business context and delivers better, more personalized support.

Custom Prompts

Define guidelines and tone with custom prompts, making the AI align perfectly with your brand identity.

Website Data Import

Enter a URL and automatically populate the AI’s knowledge with structured data from your site.

FAQ Management

Create or auto-generate FAQs to give AI precise and accurate answers to common customer questions.

Full Control & Transparency

Track every AI action, monitor token usage, and adjust responses when needed. Suppaify AI gives you total control—switch between AI or human responses anytime, and correct the AI when necessary to continuously improve accuracy.

Start Using Suppaify AI