Access your dedicated dashboard at dashboard.suppaify.com. Each agent has a secure login and personalized workspace for managing support activities efficiently.

Organize your support across multiple websites or services by creating unique workspaces. Each workspace ensures cleaner separation and better ticket organization.

Agents can switch between multiple languages for easier adoption worldwide, ensuring smooth collaboration regardless of region.

View and manage all tickets from a single interface. Filter by service, priority, assigned agent, date, or keyword search for maximum efficiency.

Choose your preferred visualization: list view for details or grid view for a modern and quick overview.

Get one-click conversation summaries and contextual insights for each ticket, saving time and boosting efficiency.

Automatically generate intelligent responses with AI based on ticket content, helping your agents reply faster and more accurately.

Agents can switch anytime between manual responses or AI automation, depending on the complexity of the request.

Every action related to a ticket is logged and can be monitored in real time, ensuring full traceability.

Set deadlines for tickets and monitor them in priority order to resolve the most urgent issues first.

Clients can request a human takeover at any time with a single click, ensuring human intervention whenever needed.

A dedicated analytics page provides insights into tickets, resolutions, and team performance for better decision-making.

Define AI guidelines via a simple prompt editor. The clearer your instructions, the more accurate the AI’s replies.

Easily feed structured knowledge into the AI with an intuitive form, so it can answer with company-specific context.

Enter a URL and Suppaify automatically retrieves and structures the content to enhance the AI’s knowledge base.

Create or auto-generate FAQ entries that the AI uses to give precise, context-aware answers to your clients.

Track all AI interactions, responses, and token usage to maintain cost control and transparency.

Review AI answers and flag them as correct, incorrect, or unknown. Improve its accuracy over time with feedback.

Define your own priority levels and service categories tailored to your company’s needs.

Adjust your timezone to ensure accurate ticket timestamps and better collaboration worldwide.

Decide whether AI should respond automatically to tickets or only when triggered by agents.

Choose which team members receive email alerts when new tickets are created.

Track each agent’s performance and activity for better management and accountability.

Add, edit, or remove support agents with a simple and intuitive interface.

Easily integrate Suppaify into your website with a copy-paste script from your dashboard. Your clients get instant access to your support system.

Setup takes seconds. Just copy/paste the pre-configured script into your website and support is live.

Clients can log in to view and track all their support requests from a user-friendly interface.

When clients start typing a question, automatic suggestions from your knowledge base appear instantly, reducing repetitive queries.